Message Health Scores
Cleaning Your Email List
If you're having trouble accessing SurveyMonkey or not receiving emails from us, we recommend adding our domains and IP addresses to your allow list sometimes known as a whitelist. The last item in the list is for Amazon Web Services, which we use to host logos, images, and file uploads added in your survey design. If you're making outbound calls to an integration from SurveyMonkey , you may need to add these IP addresses to your allow list in your integrations:. Certain filters and firewalls may prevent emails from reaching inboxes. You or your IT department can add our sender domains and mail IP addresses to your email allow list.
If your message status says Sent and you followed our guidelines to avoid spam filters , it's likely people aren't getting your email for one of these reasons. Check if the recipient is opted out or bounced. If so, you can ask the recipient to opt back in if they want to take your survey. After they opt back in, you need to create a new Email Invitation collector to send them the survey. Usually, it takes 5 - 15 minutes for your message to send. During this time, your status will say Sending. In rare situations, the status may remain as Sending or say Pending for up to 1 hour.